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ITIL Foundation

The Foundation level is the entry level qualification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

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About this Course

Students will acquire the knowledge to pass the ITIL Foundation exam.  Students will study from training material developed through VMEdu, and learn the Service Management strategies.  Completion requirements:  40 hours of training, passing quizzes/tests with an 80% or better.

Course Syllabus